The Missing Word in IT's Vocabulary

If you ask any IT leader to describe their schedule they would say it's full.  Full of meetings, full of problems, and full of projects.

They can go on and on about all the things happening in their lives.

Now ask them what they completed in the past year...

... as in finished, delivered, shipped.

I thought so.

It would seem that the word "done" is missing from most CIO's vocabulary.