IT folks are busy people. Their typical workday doesn't fit in the 9-5 slot (equipment NEVER breaks down during the workday - 3am being the preferred time.)
Busy is good, right? There's so much to do!
Maybe.
A wise IT leader should never, ever, confuse motion with progress.
You can be busy, but busy doing the wrong things.
So, how do you know how to work on the right things? Glad you asked.